faq’s and returns policy

Simple!

Click the ‘Find your School’ option in the ‘Schoolwear’ tab. 

If we’re an approved supplier for your school you will see your logo on this page.

Once you’ve selected your school you’ll see the uniform items that have been approved by school.

Add the items you'd like to your basket selecting the quantities and sizes you need.

When you’ve finished shopping check your basket to make sure you have everything you need in the correct sizes and school logo.

If everything looks in order you’re ready to checkout!

We’ll need a few bits of information for your account (name, contact details etc) and then you’re good to go.

Its really handy to have an account as it allows you to check in on the progress of your order, look back to see what you ordered last time and you can also sign up to receive our offers and discount codes.

On to completing your order…

Check your billing and shipping address are correct.

Choose your delivery method, you can decide to pop in to store and collect in person, have your items delivered, or in some cases choose collection from school. (Only some of our schools have this option, it will not show in the delivery options if its not available to you)


Select your payment method & make payment.


You’ll see an order conformation on screen, and that’s it! 


We’ll also send a confirmation email to the address you provided us with. If you want to keep track of your order progress you can see this in your account. 

We’ll let you know when your order has been dispatched or is ready for collection.


Thank you!


Yes!

If you’d like to return an item it must be within 14 days of receipt. Send us an email stating your order number, the items you’d like to return and the reason why so we can send you the return address.

Items are only returnable if they are unworn, in their original packaging and still have the label attached.

Return costs are at your own expense, we highly recommend using a recorded delivery service to ensure the package gets back to us. We cannot be responsible for any items that fail to make it back to us - any losses will need to be claimed through the delivery service you choose.

Alternatively you can visit us in store to return any items.

Please note delivery costs are not refundable.


In the unlikely occasion you receive a faulty item please contact us right away either via email or phone. Please do accept our apologies and we will work quickly to arrange a replacement or full refund for you. 

We need permission from your school to supply uniform, if you’d like us to contact your school please fill out the contact form. If school agrees we can have your online uniform set up within a few days.

We’d definitely recommend ordering your school uniform at least 2 weeks before you need it over the busy summer period to avoid disappointment. There will be a cut off date in August to guarantee delivery before the new term starting in September (look out for it on our social media and home page)

It’s each schools preference if they would like to accept deliveries. There will be an option at checkout to ‘Collect from school’ if its available to you.

Free deliveries to school will be made on the last Friday of each month (you'll need to order before the last Sunday of the month - your delivery date is shown at checkout)


Delivery to your chosen address is free if you spend over £15, alternatively you can collect from store free of charge, or choose delivery to school if that’s an option for you. 



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